When CCTV stops working you usually find out at the worst moment. Our engineers trace the fault properly, whether it's a camera, the recorder, the network, the power supply or the app, and tell you exactly what's wrong before anything else happens.
Pricing. Call-out and troubleshooting services start from £250. Any replacement parts, additional repairs or specialist work are quoted separately, and we'll ask before going ahead.
Maintenance contract customers. If you have an active Noortek annual CCTV maintenance contract, fault-identification call-outs are free and unlimited under your contract terms, so the £250 starting charge doesn't apply.
Faulty equipment. If the visit finds that the fault is covered by your two-year equipment warranty or by your legal rights, you won't pay to have that fault put right. [See how warranty and maintenance differ](/warranty-and-maintenance).
What's included
- CCTV camera fault diagnosis
- NVR and DVR troubleshooting
- Cameras offline or not showing a picture
- Recording and playback problems
- Network and remote access issues
- CCTV mobile app connection problems
- Power supply and PoE troubleshooting
- Hard drive and storage fault diagnosis
- Password and system access problems
- General CCTV system health checks
How it works
- 1Book a visit online or call us
- 2Tell us what's happening (a photo of the screen helps)
- 3Engineer visits and traces the fault
- 4You get a clear explanation and a price for any parts or repairs
- 5We fix, test and show you it working
Questions
How much is a CCTV call-out?
Call-out and troubleshooting services start from £250. Replacement parts, additional repairs and specialist work are quoted separately, and we will ask before going ahead.
Do maintenance contract customers pay for call-outs?
No. Customers with an active Noortek annual CCTV maintenance contract receive free, unlimited fault-identification call-outs under their contract terms.
What if my equipment is under warranty?
If the fault is covered by your two-year equipment warranty or by your legal rights, you will not pay to have that fault put right.
Do you fix systems you did not install?
Yes. We can diagnose most CCTV brands, whoever installed them.